AI chatbots: The top 15 for 2023
Unlike the main examples of conversational chatbots that work through pre-established conversation routes, AI chatbots can truly talk to their users. By being able to translate and understand human language, these robots can assign meaning to an expression in order to offer a correct answer to a given question.
As in the case of chatbot tools for Facebook Messenger, there are several chatbot options that make use of artificial intelligence around. However, while some are too expensive, others do not deliver what they promise. Here at AppTuts, we have already tested several, and among the best options, we can recommend:
With any of these tools, especially Landbot, you can offer your customers 24/7 support, in addition to increasing your team’s productivity. Regardless of your business segment, having this type of robot can help you provide much better customer service. For this reason, in this article, we will present you with the best AI chatbots available right now.
What are artificial intelligence chatbots?
Landbot, LiveChat, and Flow XO are important names in the artificial intelligence chatbot industry. Each, in its own way, can be very useful in your daily life, offering features such as customer service, personalized recommendations, and appointment scheduling. The great thing about these platforms is that they are available day and night and can be configured to work at the times you choose.
However, although the tools mentioned above are the best, they are not the only ones around. For example, Alibaba uses the AI robot “Alime” to answer customer questions and make product recommendations. Therefore, for you to know the most important and competent names in this market, we have put together a list of the 15 best AI chatbots, so that you know the advantages and disadvantages of each one and how they can be used in your business.
And for those of you who still don’t fully understand the concept of this tool and don’t even know how to install it, find out what a chatbot is and how to create yours, step by step.
1. Landbot
To start our list of the best AI chatbots, we present Landbot, which uses an AI chatbot so you can capture quality leads to send to your sales team. As such, you can define sales criteria that you want the AI to base itself on when asking questions to qualify leads. You can also choose to launch large-scale lead generation campaigns and let the platform determine which actions are best for you to continue.
With Landbot, you have an omnichannel experience. In other words, you can serve your customers in different locations, such as your company website, WhatsApp and Messenger. There are also many integrations, ranging between Hubspot and Slack. Furthermore, with this chatbot, you can answer questions immediately. If you have a business focused on selling event tickets, such as shows and concerts, this platform can help you increase your sales by up to 30%.
Another great benefit that Landbot can bring to your business is replacing long, boring forms with interactive conversational bots. Without a doubt, these chats will be able to increase your response rate. With this platform, you can also save time when creating your AI chatbots. After all, this creation can be done in minutes, even if you don’t have much knowledge in this area, as it was created for non-developers.
When training your human agents to use this chatbot, you have not only the support of the Landbot support team but also ready-made templates, courses, and articles, so that all doubts are resolved and your team can make the most of the platform. After that, you will be able to evaluate user conversations and overall performance with the tool itself, using exportable chat metrics, reports, and flow analysis.
Advantages
- It is validated by companies such as Coca-Cola and Nestlé;
- It has a chat manager with routing rules;
- Live chat support is available;
- Offers a lead scoring system;
- It has a tool for creating conversational applications.
Disadvantages
- It does not offer a discount on the Business plan;
- The plans have limited chats.
Pricing
Monthly
- Starter: $39
- Pro: $99
- Business: $300
Annual
- Starter: $31 (per month)
- Pro: $79 (per month)
- Business: $300 (per month)
Discover Landbot now, and also check out the 12 best Instagram DM chatbots in 2023.
2. LiveChat
With LiveChat you can also automate your online service using AI chatbots. This is a complete platform where you can create and launch conversational chatbots without coding. As a result, you can easily personalize the customer experience and engage them through different communication channels. Therefore, in addition to your support team being satisfied with the service, your company’s marketing will be elevated to higher levels.
LiveChat’s AI chatbots feature some templates, such as call scheduling and support tickets, to make your development faster. To help you increase your sales, this platform, through its robots, guides your business’s customers toward purchasing actions, making recommendations and offers based on each profile. It is also worth highlighting the fact that the chatbot allows each member of your team to contribute experiences to develop perfect interactions with the customer.
So that your customers can communicate with you, regardless of the communication channel, LiveChat offers several options. With this, you can integrate the chatbot on multiple platforms, including your own website, Messenger, and Shopify, so that your customers have good service availability. In Facebook Messenger, for example, the platform automatically saves attributes such as avatar, name, and URL. As a result, you can use this data directly in your response or pass it to your database.
Further, to supercharge your workflows, you can integrate the chatbot with the marketing, analytics, and growth tools you already use. This way, you can simplify repetitive tasks to free up more time to focus on other areas of your business. An example of this is the fact that the tool can be integrated with Slack. By choosing to use this feature, you will be able to create chatbots in one or more Slack channels so that tasks can be carried out faster through a simple mention of the robot in the conversation.
Advantages
- Provides courses on chatbots;
- Provides service reports;
- It has several initial chatbot templates;
- Produces high-quality leads;
- The bots can be created without coding.
Disadvantages
- Needs more competitive prices;
- Monthly chats are limited.
Pricing
Monthly
- Starter: $65
- Team: $169
- Business: $499
Annual
- Starter: $52 (per month)
- Team: $142 (per month)
- Business: $424 (per month)
Visit the LiveChat website now!
Also, discover chatbot for WhatsApp Business: top 10 in 2023
3. Flow XO
Flow XO stands out for allowing its users to create AI chatbots quickly and easily. This way, you can communicate and interact with your customers on different websites, apps, and social media platforms. It is also capable of capturing data and providing basic information for questions asked by your customers. And if human assistance is necessary in more important cases, the chatbot quickly transfers the chat to a human agent.
From the customer’s point of view, the transfer is perfect, as the entire conversation history can be seen by the agent and they continue typing in the same message window as before. Now, if your business has a more relaxed style, why not opt for a more fun interactive conversation? Flow XO offers this possibility, so you can program bots that offer answers through jokes or even give funny tips.
Another interesting AI bot for you to create in this tool is the welcome chatbot, which can welcome your customers to your website. It will not only greet visitors in a friendly manner, but it will also guide them through the site, helping them find the information they need to answer questions or make more personalized purchases.
Just don’t forget to alert your customers that they are interacting with a chatbot, as this could be their first contact with one. If the tool is unable to resolve the problem, they can choose the option of speaking to a human representative.
Chatbots on this platform can also be configured to capture leads and gather relevant information by asking your customers just a few simple questions. And if you have any questions about how to use Flow XO, it provides articles with tips and advice, videos, a community, and a support channel so that you can have all the necessary support at the beginning of setting up a chatbot.
Advantages
- It has integration with WhatsApp and Telegram;
- Allows you to create chatbots for Slack;
- Allows you to provide offline support via SMS;
- Enables payments through the chatbot;
- It has a live chat feature.
Disadvantages
- Doesn’t accept many members per team;
- Needs more competitive prices.
Price
Standard
- $19 (per month)
To add 5 more active bots or flows, you need to pay another $10 per month. To add another 25,000 interactions the additional cost per month is US$25.
Take advantage and discover which tool is the best value for money with our analysis of which is the cheapest chatbot on the market.
4. LivePerson
LivePerson’s AI chatbot is powered by more than two decades of message transcription, making it one of the most powerful bots in its field. The platform has the ability to answer customer questions, set up appointments, recommend products, suggest updates, and provide support to employees.
This AI chatbot can also handle extended messaging sessions, allowing customers to maintain conversations over time without losing context. When necessary, it can also redirect conversations to human agents, enabling a smooth transition while providing the information that was collected during the interaction.
5. Zendesk
If your company already has a help center and wants to automate customer service, Zendesk’s AI chatbots can help. This is because they are able to access relevant information directly from their existing knowledge base to answer customer questions. Zendesk bots are also pre-configured to understand key issues that are specific to your industry.
Furthermore, if your company is looking for greater autonomy, the platform’s “click to configure” bot builder is ideal, as it offers an intuitive visual interface, allowing your team to create detailed, interactive, and personalized dialogue flows without the need for any programming. The platform’s robots can also automatically categorize requests based on intent, providing more accurate responses.
6. Tidio Lyro
Lyro is a conversational AI chatbot designed with a focus on the needs of small and medium-sized businesses. It helps free up the schedule of customer service agents by conducting personalized dialogues with consumers on their behalf. The robot instantly assimilates your business’ knowledge base, allowing you to solve customer problems without delay.
It always operates within the parameters of the given data set, in order to prevent misinterpretation. If Lyro is unable to answer a question, it will forward the conversation to a human agent. Another benefit of this chatbot is that it keeps a record of redirected questions so you can add them to your knowledge base later.
Do you know what a service ticket is? So, find out about ticketing systems, what they are, and how to create one in 2023.
7. ChatGPT
Certainly, the most famous name among chatbots could not be missing from our list. ChatGPT can be integrated into various websites, such as Shopify, which uses the technology to offer shoppers an AI-based shopping assistant that presents personalized recommendations. The platform also stands out for being able to preserve conversation data for later research.
ChatGPT can also greatly speed up your company’s repetitive work. Furthermore, if you work with content production, you can use the platform developed by OpenAI to help you with social media calendars or ideas for articles on your blog. Another way to use this artificial intelligence is to correct the grammar of your texts or translate content.
8. Kommunicate
Kommunicate is a platform that combines human and chatbot support, created with the aim of enhancing customer engagement and support in companies. This tool helps your company develop AI chatbots and manage interactions with customers across multiple channels, such as website chats, messaging apps, and email.
While you can instruct your Kommunicate chatbot to understand various intents, it is programmed to redirect the conversation to a customer service representative whenever it is unable to provide an answer to a specific inquiry. It also provides advanced analytics and reporting capabilities so your business can track and analyze customer interactions and support metrics.
9. Certainly
Certainly is a bot development platform designed to help e-commerce teams automate and personalize customer service interactions. The AI chatbot has the ability to make product recommendations, promote additional sales, guide users through the checkout process, and answer customer questions related to complaints, returns, refunds, and order tracking.
The tool also collects data from conversations with visitors that can be used to customize the shopping experience. Furthermore, Certainly enables companies of different sizes to open, update, and close tickets with pre-configured functions. It also has multiple APIs and webhook options for reporting, data sharing, and other features.
10. Ada
Ada is an automated chatbot built on AI and natural language processing. It is able to solve the issue of repetitive tickets by providing a self-service solution that empowers customers to modify their information, update their accounts, and make payments. With it, you also have the option of anticipating customer needs and getting in touch proactively.
Additionally, Ada’s automation platform operates with customer information, intent, and preferences in mind to deliver customized responses, upfront discounts, and relevant suggestions in more than 50 languages. The platform’s multichannel solution can be deployed in all locations that your service team supports, so that they can interact, without the need to duplicate efforts.
11. Intercom Fin
Intercom Fin is another option among the AI chatbots that’s capable of allowing your company to automate dialogues and offer customized experiences to customers on a large scale. Built on ChatGPT technology, the platform enables companies to develop their own personalized AI chatbots using Intercom tools and APIs.
This technology uses your business’ knowledge base to resolve questions, also providing links to articles that serve as references in the answers. In addition to interacting with its customers, Fin is able to ask questions when it comes across something it doesn’t understand. If faced with a highly complex question for which it does not have an answer, it notifies a customer service representative to assist in resolving the issue.
12. Salesforce Einstein
Salesforce Einstein is a chatbot that natively integrates with all Salesforce products. Additionally, the chatbot is multilingual, which makes it easy to scale your customer service efforts on a global scale. By opting for this platform you will be able to increase productivity and empower your service team to do more with less.
Einstein Bots integrates seamlessly with the Salesforce Service Cloud, enabling Salesforce users to maximize the potential of their CRM. Bots can access customer data, update records, and trigger workflows in the Service Cloud environment, providing an integrated view of customer interactions.
13. Drift
Adding more value to our list of AI chatbots is Drift. This tool facilitates communication with website visitors, based on their behavior, thanks to its intent identification features. It also has the ability to schedule meetings and qualify leads and can handle context switching if the conversation flow or topic changes.
The AI technology present in Drift allows you to customize the experience of website visitors based on their browsing behavior and previous interactions. In addition to your chatbot, Drift’s live chat features use GPT to provide suggested answers to customer questions, using your website, marketing materials, and conversational context as sources.
14. Zowie
Zowie is a self-improving AI chatbot that employs data to learn how to answer your customers’ questions. As a result, it is able to offer continuous improvement of its responses over time through machine learning. This solution can be ideal for those who work in e-commerce and offer a variety of products, such as cosmetics, clothing, and other consumer goods.
The platform’s automation tools rely on AI-powered learning to solve customer problems, rather than focusing on keywords. To do this, Zowie collects information from various data sources, such as previous conversations, knowledge bases, FAQ pages, and ongoing conversations. Therefore, the more robust your knowledge base and the more extensive your customer service history, the more efficient the immediate implementation of Zowie will be.
15. Gladly
Closing our list of the AI chatbots with a flourish is Gladly. This company was created with the goal of helping e-commerce companies. With its routing, agent support, and translation capabilities, the software can fully resolve a high volume of customer queries across all channels, allowing customers the flexibility to choose the way they prefer to communicate.
Gladly’s AI provides personalized services, having the ability to understand, respond to, and resolve more than 50 common customer demands. Additionally, Gladly can automatically categorize multiple tickets, facilitating large-scale automation.
What is a chatbot?
A chatbot is a type of tool used in chats, such as Instagram DM or WhatsApp, which has the ability to chat with people while also pretending to be a human. Using software like Landbot, this technology works by analyzing what is said by the user and producing an appropriate response.
How to make an AI chatbot?
To create an AI chatbot you will need a tool like LiveChat, for example. You will access the platform and choose the option to create a chatbot. Follow the design setup steps and once you have the chatbot configured, connect it to your WhatsApp Business account via the API.
Why should I have an AI chatbot?
Chatbots allow companies to automate their communication and provide significantly superior customer service. When a customer sends a message to a company’s WhatsApp number, the chatbot can automatically respond with menu options, product information, or any other requested information.
What are artificial intelligence chatbots?
Currently, the best chatbots that use AI are Landbot, LiveChat, and Flow XO. Any of these options can be very useful in your company’s day-to-day life, offering features such as customer service, personalized recommendations, and appointment scheduling.
What is the smartest company chatbot?
Landbot is considered, worldwide, the most intelligent chatbot to be used by companies. With it, you can serve customers from different locations, such as your business website, WhatsApp and Messenger. You can also use it in lead-generation campaigns to boost your company’s sales.
How much does an AI chatbot cost?
As in any other application segment, the price of these tools varies greatly. Depending on the tool you choose to create and manage your chatbot, the price can range from $19 to $499. This price can be influenced by factors such as the number of messages, advanced features, and integrations.
